Senior Customer Service Advisor

Overview

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. We are headquartered in Binghamton and have been hiring remotely since 2020. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Job duties

• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.

Qualifications

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

Salary: BDT 58,000 - BDT 72,000 pcm

• Annual salary review.
• Co-working space stipend.
• Home office setup budget.
• Health insurance through our employer-of-record partner.
• Two weeks of paid leave at year end.
• Flexible hours.

About EWH Insurance Services

We specialise in commercial insurance for contractors, trucking companies and restaurants. Our claims team handles property and auto claims from first notice of loss through settlement.

If you are shortlisted, we will reach out to set up a first call.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EWH Insurance Services Inc..