Senior Customer Service Advisor

About Escobar Managed Services

No call centre and no offshore help desk. When clients call, one of us picks up. We support about 60 local businesses, most within 30 minutes of the office. Founded in 2019, we now have 20 employees. Certification exams are paid for, and passing one comes with a raise.

Overview

We're looking for a Senior Customer Service Advisor to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in Colombia. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff

What you'll need

• 5-7 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked

What we offer

• 13th-month bonus
• Home office equipment
• Payment in USD
• Life insurance
• Stock options
• Meal vouchers
• Private health insurance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Escobar Managed Services S.A.S..