Senior Customer Service Advisor

We originate and service equipment loans for construction companies, farms and trucking fleets. Small businesses use our merchant services for card processing, POS terminals and next-day funding. Founded in 1985, we now have 80 employees.

About the role:

ENF Advisors is looking for a Senior Customer Service Advisor to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across Pakistan.

What you'll do:

• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Update customer records accurately.

Required qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits:

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Overtime pay.

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ENF Advisors.