Senior Customer Service Advisor

Large retailers and manufacturers outsource their entire supply chain to us. Control towers in Arlington and abroad track freight around the clock. Founded in 1884, we now have 35,200 employees. Casual dress unless you are visiting a customer.

Position summary

Elmdale Supply Chain is hiring a Senior Customer Service Advisor for our Dhaka location. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This position is on site in Dhaka.

What you'll be doing

• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff

Qualifications

• 7+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• Clear speaking voice and good listening skills

Preferred qualifications

• Experience handling escalations
• Bilingual English and Spanish (pay differential)
• Chat support experience

What you get

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Overtime pay
• Life insurance

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Elmdale Supply Chain.