Senior Customer Service Advisor

About the job

Everyone here does the work. Dunelane Associates is looking for a Senior Customer Service Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We hire in Pakistan through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 to 15:00 CET. Good written English matters here, since most updates are written.

The job includes: follow scripts and required disclosures on recorded lines; call customers back on open issues within the promised timeframe; notice repeat problems and report them to your team lead; document every interaction in Zendesk or Salesforce Service Cloud.

Skills and experience

7+ years of customer service, retail, hospitality or call centre experience.
Reliable attendance. Schedule adherence is tracked.
Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

PKR 125,000 to PKR 145,000 per month

We offer flexible hours, performance bonus, company laptop and annual team retreat.

If you are shortlisted, we will reach out to set up a first call.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunelane Associates GmbH.