Senior Customer Service Advisor

About us:

Second-generation ownership: the founder's daughter runs the agency now. We have been family run since 1970.

This is a newly created position. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote, with occasional travel to Mumbai (a few times a year).

Main duties:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe

About you:

• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits:

• Internet reimbursement
• Overtime pay
• Health insurance for you and your family
• Provident fund

Please submit your CV in English.

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DRP Underwriters.