Senior Customer Service Advisor

About the job

Everyone helps load trucks in the morning. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within India.

The job includes: update customer records accurately; call customers back on open issues within the promised timeframe; meet targets for handle time, quality score and customer satisfaction.

Required qualifications:

7+ years of customer service, retail, hospitality or call centre experience
Clear speaking voice and good listening skills
Typing speed of at least 35 WPM
Must pass a background check

Schedule: Part-time, 20 to 25 hours per week including Saturdays.

Compensation: ₹2.5-3 LPA

We offer health insurance for you and your family, overtime pay, gratuity and accommodation provided.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at D'Souza & Sons Supply.