Senior Customer Service Advisor

Regional offices in Lausanne and five other cities support agents and policyholders.

About the role:

The previous person in this role moved to another team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in Lausanne, Switzerland. The team is distributed across several countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Working hours overlap with Central European Time.

What you'll do:

• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.

Qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Preferred qualifications:

• Prior billing or insurance call centre work.
• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay: $630 - $770 per month

Compensation and benefits:

• Paid time off.
• Annual rate review.
• Flexible hours.
• Paid in USD.

Please submit your CV in English.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypresshurst Mutual GmbH.