Senior Customer Service Advisor

About the job

Everyone writes, everyone pulls reports, and everyone sits in on client calls. This is a backfill for a team member who moved to another team. CT Media is hiring for its operations team in New Delhi. Full-time and part-time shifts available. Fully remote. You can work from anywhere in India. You will write a lot of updates, so clear written English is important.

Process returns, exchanges, refunds and address changes
Document every interaction in Zendesk or Salesforce Service Cloud
Look up orders, accounts and shipping status in the CRM and order system

What we're looking for:

5+ years of customer service, retail, hospitality or call centre experience
For remote roles: quiet workspace and wired internet at 25 Mbps or faster
Clear speaking voice and good listening skills

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Pay: ₹5,50,000 to ₹6,00,000 pa

We offer health insurance for you and your family, provident fund, paid leave, gratuity and internet reimbursement.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CT Media.