Senior Customer Service Advisor

About us:

Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Our product started as a side project in 2019 and now has a few hundred paying customers, mostly in New York.

The role:

The previous person in this role moved to another team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We are headquartered in New York City and have been hiring remotely since 2020. We engage team members in Pakistan as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 9:00 AM to 1:00 PM US Eastern.

In your first few months you will:

• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines

Requirements:

• 7+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Must pass a background check

Perks and benefits:

• Monthly payments via wire transfer or Wise
• Company laptop
• Flexible hours

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Copperleaf Technologies.