Senior Customer Service Advisor

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Belgium. Consultance Mathieu manages assets for more than 200,000 clients through 120 offices. We started in 1967 and have grown to about 660 people.

Position summary

Consultance Mathieu is hiring a Senior Customer Service Advisor to work remotely from Belgium. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within Belgium.

Day to day

• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.

Minimum qualifications

• 5-7 years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.

Preferred

• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.
• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Salary: €2,050 - €2,700/month

Pay and benefits

• Pension scheme.
• 25 annual leave days.
• Travel allowance.
• Home office allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultance Mathieu.