Senior Customer Service Advisor

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Since 1946, the firm has grown through acquisitions of independent advisory practices. Founded in 1946, we now have 1,600 employees.

Role overview:

The role is new and comes from growth in our client base. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Milan, but nobody is required to come in. Clear written English is a must, as the team works across time zones.

Key responsibilities:

• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.

What you need:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Salary: €16,500-€21,000 a year

Benefits:

• Private health insurance.
• Meal vouchers.
• Overtime paid.
• Training budget.
• Remote work allowance.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consulenza Morelli S.p.A..