Senior Customer Service Advisor

About the job

Employee benefits clients use us for group health, dental, vision and life plans. Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We hire in the Netherlands through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 AM to 4:00 PM UK time.

The job includes: escalate complaints that need a supervisor or another department; transfer calls to the right department with a warm handoff; answer inbound calls, live chats and emails from a queue; document every interaction in Zendesk or Salesforce Service Cloud.

You'll need

5+ years of customer service, retail, hospitality or call centre experience.
Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Pay: €16.50 - €18.50 per hour

We offer performance bonus, paid sick days, home office setup budget, monthly internet allowance, annual salary review and public holidays observed per your country.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Collins Insurance Services Ltd.