Senior Customer Service Advisor

About us:

We are a multispecialty group with primary care, cardiology, endocrinology and orthopedics. Chennai Internal Medicine is a family medicine practice seeing patients of all ages for checkups, chronic conditions and same-day sick visits. Clinic hours are 7:30 to 5 Monday through Friday, no weekends.

The position:

Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Chennai, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system

Who you are:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

Salary range: ₹2,50,000 - ₹3,00,000 per annum

• Health insurance for you and your family
• Provident fund
• Paid leave
• Accommodation provided

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai Internal Medicine.