Senior Customer Service Advisor

Personal lines make up about 70 percent of premium. We have been writing policies for the same farms and small businesses since 1980. We have been family run since 1980. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

We are adding a Senior Customer Service Advisor to our operations team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within Pakistan. You will need a reliable internet connection and a quiet place to work.

Duties

• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud

Who you are

• 5-7 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED

Nice to have

• Zendesk, Five9 or Genesys experience
• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Pay and benefits

Rate: PKR 70,000 to PKR 78,000 a month

• Overtime pay

Please submit your CV in English.

Tell us your notice period and what salary you are looking for.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chenab Assurance.