Senior Customer Service Advisor

About us:

Started by a former school district network admin in 2018, the business has grown almost entirely through referrals. No call centre and no offshore help desk. When clients call, one of us picks up. Founded in 2018, we now have 26 employees.

We are adding a Senior Customer Service Advisor to our operations team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within New Zealand. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing:

• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.

Requirements:

• 7+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

Salary range: $28.00 - $31.50 an hour

• KiwiSaver contributions.
• Five weeks annual leave after the first year.
• Paid training.

Applications close when we find the right person.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chen Tech Support.