Senior Customer Service Advisor

Position summary:

We are adding headcount to this team, so this is a new seat. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across India. Please make sure you have dependable internet and backup power.

Your responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.

What we're looking for:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Internet reimbursement.

About Chauhan & Sons Furniture:

We sell furniture, mattresses and appliances, with delivery and installation. Most of our staff work the sales floor, the registers and the stockroom. Most managers started as part-time associates.

Shortlisted candidates will hear from us within two weeks.

Include your expected salary and earliest start date with your application.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chauhan & Sons Furniture Pvt Ltd.