Senior Customer Service Advisor

About the job

About us

Everyone reviews everyone else's work before it goes to the client. Small enough to turn around a short course in a couple of weeks.

Chattogram Learn has an opening for a Senior Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within Bangladesh. Please make sure you have dependable internet and backup power.

What you'll do

Update customer records accurately
Notice repeat problems and report them to your team lead
Look up orders, accounts and shipping status in the CRM and order system
Follow scripts and required disclosures on recorded lines
Explain bills and payment options and take payments over the phone

Skills and experience

6+ years of customer service, retail, hospitality or call centre experience
Must pass a background check
Reliable attendance. Schedule adherence is tracked

Preferred qualifications

Chat support experience

Why work with us

BDT 32,000 - BDT 36,000 per month

Provident fund
Overtime pay
Medical insurance
Two bonuses a year

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chattogram Learn.