Senior Customer Service Advisor

About us:

Small businesses use our merchant services for card processing, POS terminals and next-day funding. Caskward is an independent wealth management firm advising families, business owners and retirees.

Caskward is hiring a Senior Customer Service Advisor for our London location. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This position is on site in London.

Key responsibilities:

• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.

Requirements:

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.

What we offer:

Salary: £31,000 - £40,000 pa

• Company pension.
• 25 days holiday plus bank holidays.
• Uniform provided.
• Overtime at time and a half.
• Paid training.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskward.