Senior Customer Service Advisor

Since 1965, the firm has opened offices in more than 30 cities. We work with Fortune 500 companies, federal agencies and large health systems. We started in 1965 and have grown to about 400 people. Expense reports are due every Friday, no exceptions.

Overview:

We are creating this position because the workload has grown. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a long-term contractor role, paid monthly in USD. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

What you'll be doing:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue

What you need:

• 5+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift

Preferred qualifications:

• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations

Benefits:

• Flexible hours
• Monthly payments via wire transfer or Wise
• Annual rate review
• Monthly internet allowance

We may close this posting early once we have enough applications.

Shortlisted candidates will hear from us within two weeks.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopyridge Associates.