Senior Customer Service Advisor

Canalwell Advisors is hiring for its operations team in Sydney. Full-time and part-time shifts available. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This position is on site in Sydney.

What you'll be doing:

• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately

What we're looking for:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us:

• Superannuation on top of salary
• Paid parental leave
• Employee assistance program
• Flexible hours

About Canalwell Advisors:

From an office in Sydney, Canalwell Advisors runs payment processing for property managers and HOAs. Our advisors handle retirement planning, investment management and estate coordination for about 900 households.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalwell Advisors Pty Ltd.