Senior Customer Service Advisor

More than 300 employees work on the product, from search ranking to fraud detection. Advertising, subscriptions and transaction fees each bring in a significant share of revenue.

The position

We're looking for a Senior Customer Service Advisor to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within Sri Lanka. The team meets in Colombo once a quarter, travel covered. You will need a reliable internet connection and a quiet place to work.

Job duties

• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department

What you need

• 5+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills

Preferred

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

Compensation: LKR 93,000 - LKR 110,000 per month

What you get

• Medical insurance for you and your family
• Paid leave
• EPF and ETF contributions
• Company laptop
• Life insurance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalloft Media (Pvt) Ltd.