Senior Customer Service Advisor

About the job

Most of our book is personal lines, with a growing share of small commercial accounts. We're looking for a Senior Customer Service Advisor to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our headquarters is in Sheffield, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Nepal, with a local contract and salary paid in Nepalese rupees. Core hours are 10:00 AM to 4:00 PM UK time.

Follow scripts and required disclosures on recorded lines.
Answer inbound calls, live chats and emails from a queue.
Explain bills and payment options and take payments over the phone.

About you:

5-7 years of customer service, retail, hospitality or call centre experience.
Able to sit at a workstation and wear a headset for a full shift.
Must pass a background check.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer 24 days paid time off, paid sick days, public holidays observed per your country, monthly internet allowance, health insurance through our employer-of-record partner, annual salary review and annual team retreat.

Candidates must be eligible to work in Nepal.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalbench Mutual.