Senior Customer Service Advisor

We employ 8,500 people across underwriting, claims, actuarial, IT and customer service. Most of the office has been here more than ten years.

The role:

We are adding a Senior Customer Service Advisor to our operations team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Working hours overlap with Central European Time. Reliable internet and a power backup are a must.

Job duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud

What we're looking for:

• 5+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Must pass a background check

Preferred:

• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits:

Salary: $3.00 - $3.50 per hour

• Long-term engagement
• Company laptop

Candidates must be eligible to work in Pakistan.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzespring Assurance SAS.