Senior Customer Service Advisor

We employ 8,500 people across underwriting, claims, actuarial, IT and customer service. Most of the office has been here more than ten years.

Job summary:

Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a full-time remote role. We use an employer of record in Bangladesh, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET.

What you'll do:

• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.

What you need:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.

Compensation and benefits:

• Home office setup budget.
• Performance bonus.
• Public holidays observed per your country.
• Annual team retreat.

Tell us your notice period and what salary you are looking for.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzespring Assurance SAS.