Senior Customer Service Advisor

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

The previous person in this role moved to another team. Bronzefold Mutual is hiring for its Customer Care team in Chattogram. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 10:00 to 15:00 CET.

What you'll be doing

• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.

Skills and experience

• 5-7 years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

Pay: $610 - $790 monthly

• Flexible hours.
• Annual rate review.
• Company laptop.
• Paid in USD.

Candidates must be eligible to work in Bangladesh.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzefold Mutual.