Senior Customer Service Advisor

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. Our office has a quiet floor and a loud floor.

Job summary

This is a newly created position. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Brickframe is hiring for its Orders team in Bhubaneswar. Full-time and part-time shifts available. We are headquartered in Jerusalem and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties

• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department

Qualifications

• 5+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

• Company laptop
• Annual salary review
• 24 days paid time off
• Wellness allowance
• Health insurance through our employer-of-record partner

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brickframe Ltd..