Senior Customer Service Advisor

Who we are:

Voiceover is recorded in a closet studio lined with foam.

About the role:

Our team is growing and we are hiring a Senior Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our headquarters is in Port St. Lucie, and about a third of the team works remotely from other countries. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 9:00 AM to 1:00 PM US Eastern.

What you'll do:

• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead

What we're looking for:

• 5+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

Nice to have:

• Knowledge of e-commerce order systems such as Shopify

Pay and benefits:

Salary: ₹11,50,000 - ₹13,50,000 per year

• Monthly payments via wire transfer or Wise
• Paid time off
• Company laptop

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brickfield Learning.