Senior Customer Service Advisor

We build custom homes and do major renovations, additions and kitchen remodels. We are adding a Senior Customer Service Advisor to our Customer Care team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within Nepal.

• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.

Who you are

• 5+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Salary range: NPR 30,000 to NPR 38,000 pcm

We offer medical insurance, company laptop, social security fund contribution, internet allowance and paid leave.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Briarstack Construction Group.