Senior Customer Service Advisor

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts.

Job summary:

Briarfield Data is hiring for its Member Services team in Amsterdam. Full-time and part-time shifts available. Remote, open to candidates across the Netherlands.

Responsibilities:

• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead

You'll need:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits:

• Pension scheme
• 25 annual leave days
• Overtime allowance
• 13th month salary
• 30% ruling for eligible candidates
• Home office allowance
• Travel allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Briarfield Data B.V..