Senior Customer Service Advisor

About the company

Most of our work comes from repeat clients. We started in 2007 building safety training for a single manufacturer.

Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Hyderabad, but nobody is required to come in.

Key responsibilities

Update customer records accurately. Document every interaction in Zendesk or Salesforce Service Cloud. Explain bills and payment options and take payments over the phone. Escalate complaints that need a supervisor or another department. Answer inbound calls, live chats and emails from a queue. Call customers back on open issues within the promised timeframe. Process returns, exchanges, refunds and address changes.

Minimum qualifications

7+ years of customer service, retail, hospitality or call centre experience. Reliable attendance. Schedule adherence is tracked. Able to sit at a workstation and wear a headset for a full shift. Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us

Salary: ₹5,00,000 - ₹5,50,000 per year

Health insurance for you and your family. Provident fund. Paid leave. Gratuity. Accommodation provided.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brevant Learning.