Senior Customer Service Advisor

Most of our work comes from repeat clients. We started in 2007 building safety training for a single manufacturer.

Brevant Learning is hiring for its operations team in Hyderabad. Full-time and part-time shifts available. Remote within India. The team meets in Hyderabad once a quarter, travel covered.

What you'll be doing

• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.

You'll need

• 5+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.

Pluses

• Knowledge of e-commerce order systems such as Shopify.
• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brevant Learning.