Senior Customer Service Advisor

Job Title: Senior Customer Service Advisor

Location: Remote (Ireland)

Salary: €29,000 to €35,000 pa

Hours: Monday to Friday, 11:00 AM to 7:30 PM

Contract: Permanent, full-time

Clients drop by to pay premiums, ask about a claim or just say hello. We started in 1950 and have grown to about 33 people.

Role overview:

Boyne Underwriters is hiring for its operations team in Dublin. Full-time and part-time shifts available. This role is fully remote within Ireland.

Essential duties and responsibilities:

• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system

Skills and experience:

• 5+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Compensation and benefits:

• Company pension scheme
• 23 days annual leave plus bank holidays
• Bike to work scheme
• Paid training
• Pension contribution
• Overtime available

Successful applicants will be contacted within a week of the closing date.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Boyne Underwriters.