Senior Customer Service Advisor

Job Title: Senior Customer Service Advisor

Location: Remote (Ireland)

Salary: €15.00 - €18.50 p/h

Hours: Tuesday to Saturday, 9:00 AM to 5:30 PM

Contract: Permanent

Clients drop by to pay premiums, ask about a claim or just say hello. We started in 1950 and have grown to about 33 people.

The role:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Ireland. We have no office requirement. Equipment is provided, including a laptop.

Day to day:

• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.

Who you are:

• 6+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Pay and benefits:

• Company pension scheme.
• 23 days annual leave plus bank holidays.
• Bike to work scheme.
• Overtime available.
• Paid training.

We may close the vacancy early if we receive a high number of applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Boyne Underwriters.