Senior Customer Service Advisor

Blažek Elektro is an electrical contractor doing commercial, industrial and service work. Our plumbing crews handle new construction, remodels, water heaters, drain cleaning and sewer line repair.

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Hybrid: two days in the office in Prague, the rest from home.

What you'll be doing:

• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions

About you:

• 5+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM

Preferred qualifications:

• Experience handling escalations
• Bilingual English and Spanish (pay differential)

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits:

• Private medical care
• Overtime paid
• Flexible hours
• Hybrid working
• Multisport card

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Blažek Elektro s.r.o..