Senior Customer Service Advisor

Most of our employees grew up here. We serve about 4,000 meters in and around Birmingham. We have been family run since 1999.

About the role

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. This is a long-term contractor role, paid monthly in USD. Working hours overlap with UK business hours.

In this role you will

• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.

Qualifications

• 6+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

Salary range: $970 - $1,150 monthly

• Monthly payments via wire transfer or Wise.
• Paid in USD.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Birmingham Light & Power.