Senior Customer Service Advisor

About us

Bergslagen Logistik is a small freight brokerage with 24 people and one office. Small enough that one new customer makes a real difference.

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. We are headquartered in Stockholm and have been hiring remotely since 2020. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. Core hours are 10:00 to 15:00 CET.

Job duties

Meet targets for handle time, quality score and customer satisfaction. Follow scripts and required disclosures on recorded lines. Look up orders, accounts and shipping status in the CRM and order system. Complete required training and quality coaching sessions. Process returns, exchanges, refunds and address changes. Update customer records accurately.

Qualifications

6+ years of customer service, retail, hospitality or call centre experience. Reliable attendance. Schedule adherence is tracked. Comfortable using multiple screens and systems at the same time. Able to sit at a workstation and wear a headset for a full shift. Typing speed of at least 35 WPM. Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day

What you get

Compensation: BDT 50,000 - BDT 58,000 a month

Public holidays observed per your country. 24 days paid time off. Wellness allowance. Paid sick days. Flexible hours. Annual salary review.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bergslagen Logistik.