Senior Customer Service Advisor

WHO WE ARE:

Small business owners and physicians make up a large share of the client list. Bear Creek Wealth Management is a fee-only advisory practice with two advisors, a paraplanner and an office manager. Licensing exams (SIE, Series 7, Series 66) are paid for, with study time during work hours.

Bear Creek Wealth Management has an opening for a Senior Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our headquarters is in Elgin, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time. Please make sure you have dependable internet and backup power.

JOB DUTIES:

• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Call customers back on open issues within the promised timeframe

REQUIRED QUALIFICATIONS:

• 5+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

PERKS AND BENEFITS:

Pay: $1,650 - $2,000 per month

• Annual rate review
• Paid time off
• Company laptop
• Paid in USD

Please submit your CV in English.

Please include your notice period and salary expectations.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Wealth Management.