Senior Customer Service Advisor

About the company:

Every truck is stocked the same way, so anyone can grab any van. We do residential electrical service, panel upgrades and remodel wiring in Nagoya. We have been family run since 1993.

AWT Electric is hiring for its Billing team in Nagoya. Full-time and part-time shifts available. This is a hybrid role. Most of the team is in the Nagoya office Tuesday to Thursday.

What you'll do:

• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe

What we're looking for:

• 7+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Typing speed of at least 35 WPM

What we offer:

• Paid leave
• Commuting allowance paid in full
• Overtime pay
• Flexible hours

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AWT Electric.