Senior Customer Service Advisor

About the company

We do penetration testing, red team engagements and web application assessments for banks, hospitals and SaaS companies. Identity and access management projects, mostly Okta and Entra ID rollouts, have been part of the business since 2021.

The role

Ashcombe Defence is hiring for its Member Services team in Faro. Full-time and part-time shifts available. Remote within Portugal. The team meets in Faro once a quarter, travel covered.

Responsibilities

• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications

• 5+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Why work with us

• Private health insurance
• Meal vouchers
• Paid training

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ashcombe Defense Lda..