Senior Customer Service Advisor

We share a building with a title company and a dentist. Arlington Tax & Accounting is a 36-person tax and accounting office run by its founding partner. Remote work is fine outside busy season, and most people come in two or three days a week.

Job summary:

We are adding headcount to this team, so this is a new seat. Arlington Tax & Accounting is hiring for its operations team in Toulouse. Full-time and part-time shifts available. Our team is spread across 9 countries. Headquarters is in Arlington. We hire in France through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time.

Job duties:

• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines

Minimum qualifications:

• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

• Monthly internet allowance
• Health insurance through our employer-of-record partner
• Co-working space stipend
• Two weeks of paid leave at year end

We may close the role early, so do not wait too long to apply.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arlington Tax & Accounting.