Senior Customer Service Advisor

Company overview:

Offices in Dallas and more than 20 other cities share a national tax and technical resources team. Clients range from family-owned businesses to companies with several billion in revenue.

Allen Tax Services is hiring for its operations team in Adelaide. Full-time and part-time shifts available. Our headquarters is in Dallas, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Australia, with a local contract and salary paid in local currency. You will need at least 4 hours of overlap with US Central time.

Your responsibilities:

• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.

What you'll need:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

What you get:

• Paid sick days.
• Public holidays observed per your country.
• 24 days paid time off.
• Annual learning budget.
• Co-working space stipend.

Shortlisting will begin immediately.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Allen Tax Services.