Senior Customer Service Advisor

Two partners, three staff accountants and a front desk admin keep the place running. We started in 1991 and have grown to about 11 people.

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in the UAE. Clear written English is a must, as the team works across time zones.

In this role you will:

• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.

You'll need:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits:

• Medical insurance.
• 30 days annual leave.
• Tax-free salary.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Falasi Auditing LLC.