Senior Customer Service Advisor

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire.

Job summary

Agence Bonnet is looking for a Senior Customer Service Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 11 countries. Headquarters is in Marseille. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time. You will need a stable internet connection and a backup power source (UPS or inverter).

Job duties

• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.

Skills and experience

• 5+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits

• Long-term engagement.
• Paid time off.
• Flexible hours.

Only shortlisted candidates will be contacted.

Include your expected salary and earliest start date with your application.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Agence Bonnet EURL.