Senior Customer Service Advisor

Founded in 1945 by an advisor who left a large brokerage to go independent. Planning is done in RightCapital and portfolios are managed in Orion. Founded in 1945, we now have 12 employees. Compliance reviews outgoing client email, so expect to write carefully.

We are backfilling a position after an internal move. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within the Netherlands. The team meets in Amsterdam once a quarter, travel covered. You will need a reliable internet connection and a quiet place to work.

Job duties:

• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department

About you:

• 6+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits:

Rate: €2,250 - €2,600 per month

• Home office allowance
• Bike plan
• Pension scheme
• Overtime allowance
• Travel allowance
• 25 annual leave days

Tell us your notice period and what salary you are looking for.

Applications are reviewed weekly.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Advies van den Heuvel B.V..