Senior CRM Administrator

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

Job summary

Canyonbound needs another Senior CRM Administrator to support about 150 sales, service and marketing users. Remote, open to candidates across Germany. Standard office hours, Monday to Friday, with flexibility around them. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties

• Gather requirements from sales and service teams and turn them into configuration changes
• Review each of the three yearly Salesforce releases and plan for changes
• Manage users, profiles, permission sets and roles
• Audit field usage and retire fields nobody fills in
• Administer HubSpot properties, workflows, pipelines and lists
• Maintain page layouts, record types, custom objects and fields

What you need

• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Strong knowledge of the Salesforce security model and sharing settings
• Understanding of sales and service processes: leads, opportunities, cases, quotes
• Comfort with reports, dashboards and custom report types
• Hands-on experience building Flows
• Experience with data loading, deduplication and data hygiene
• Ability to manage a request backlog and set expectations with users

Preferred

• Integration tools such as Zapier, Workato or MuleSoft
• CPQ or Revenue Cloud
• Dynamics 365 Sales
• Salesforce Platform App Builder or Advanced Administrator certification

Salary range: €375 - €525 per day

Compensation and benefits

• Flexible working hours
• Up to 3 days of home office per week

Only shortlisted candidates will be contacted.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonbound e.K..