Salesforce Administrator

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Role overview:

The Salesforce Administrator owns our Salesforce org: users, permissions, automation, reports and data quality. Remote position. Most of the team is in New Delhi, but nobody is required to come in.

What you'll do:

• Gather requirements from sales and service teams and turn them into configuration changes.
• Administer HubSpot properties, workflows, pipelines and lists.
• Build and maintain Flows, validation rules and approval processes.
• Audit field usage and retire fields nobody fills in.
• Work the CRM support queue.
• Support integrations with Account Engagement (Pardot), HubSpot or Marketo.
• Manage users, profiles, permission sets and roles.
• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset.

Minimum qualifications:

• 2-4 years of CRM administration experience.
• Excel skills for data prep and reconciliation.
• Comfort with reports, dashboards and custom report types.
• Strong knowledge of the Salesforce security model and sharing settings.
• Ability to manage a request backlog and set expectations with users.

Preferred:

• HubSpot Operations Hub.
• Dynamics 365 Sales.
• Integration tools such as Zapier, Workato or MuleSoft.

What we offer:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• ESOPs.
• Group term life insurance.
• Flexible hours.
• Meal coupons.

Candidates must be eligible to work in India.

Applications are reviewed weekly.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ledgercraft.