Salesforce Administrator

Role overview:

Charlotte IT is looking for a Salesforce Administrator to join a small, steady team. This role sits in operations and works closely with sales leadership. You'll get a lot of small requests and a few big ones. Fully remote. You can work from anywhere in the US. Few meetings, lots of written updates. You get a company laptop and a headset before you start.

Main duties:

• Work the CRM support queue
• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset
• Manage users, profiles, permission sets and roles
• Gather requirements from sales and service teams and turn them into configuration changes
• Review each of the three yearly Salesforce releases and plan for changes

Skills and experience:

• 3+ years of CRM administration experience
• Comfort with reports, dashboards and custom report types
• Understanding of sales and service processes: leads, opportunities, cases, quotes
• Hands-on experience building Flows

Preferred:

• Integration tools such as Zapier, Workato or MuleSoft
• HubSpot Operations Hub
• Dynamics 365 Sales

Why work with us:

Salary: $84,000 - $115,000 a year

• Medical, dental and vision insurance
• 401(k) with company match
• Paid sick leave
• Employee assistance program
• 401(k) with 4% match
• Profit sharing
• Gym membership reimbursement

About Charlotte IT:

From the Charlotte office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Lunch is usually whatever is closest to the client site.

Charlotte IT is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Charlotte IT.