Operations Specialist

Institutional clients include pension funds, endowments and insurance companies. Regulatory oversight is constant, and the compliance department is one of the largest in the company.

Position summary:

The Operations Specialist keeps work orders, schedules and paperwork moving between the office, field crews and customers. This is an in-person role at our Detroit location.

Responsibilities:

• Confirm appointments with customers and send updates on delays
• Process purchase orders and match packing slips to invoices
• Answer calls from customers, technicians and vendors
• Maintain vehicle, equipment and certification records
• Organize onboarding paperwork and safety training for new field staff
• Coordinate permits and inspections with local agencies
• Prepare job packets with drawings, permits and customer information
• Track open work orders and follow up on overdue jobs

Required qualifications:

• 5+ years of experience in operations, logistics, dispatch or office administration
• Calm when the schedule changes several times a day
• Able to learn scheduling or ERP software quickly
• Comfortable on the phone with customers and vendors

Nice to have:

• Purchasing or inventory experience
• Construction, HVAC or field service background
• Smartsheet or monday

Schedule: Monday to Friday, 7:30 AM to 4:30 PM, with a rotating Saturday on-call

Salary range: $58,000-$80,000 annually

Perks and benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with a 100% match up to 5%
• Paid time off
• Dental insurance
• Cell phone reimbursement

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Most hires start within two to three weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thistleworth.