Operations Specialist

Headquartered in Ho Chi Minh City, the company runs operations centres in Ho Chi Minh City and two other locations. Mê Kông Tư Vấn manages assets for more than 200,000 clients through 120 offices.

About the role

We have an immediate opening for an Operations Specialist in Hanoi. We need someone organised who can juggle changing priorities and keep accurate records. This is an office role in Hanoi. Lots of phone, email and spreadsheet work. The work is on site and cannot be done remotely.

Responsibilities

Answer calls from customers, technicians and vendors. Confirm appointments with customers and send updates on delays. Process purchase orders and match packing slips to invoices. Schedule jobs and service appointments in ServiceTitan or a similar system. Enter completed work and technician time for billing.

Required qualifications

7+ years of experience in operations, logistics, dispatch or office administration. Valid driver's licence for occasional site or supplier runs. Comfortable on the phone with customers and vendors. Organised and detail oriented. Able to learn scheduling or ERP software quickly. Strong Excel or Google Sheets skills. High school diploma required; associate or bachelor's degree preferred.

Preferred qualifications

Smartsheet or monday. Knowledge of local permitting processes. Bilingual English and Spanish.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Perks and benefits

Medical and dental coverage. Annual leave. Flexible benefits. Group insurance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mê Kông Tư Vấn Co., Ltd..